Frequently Asked Questions
How do I make a reservation from you?
You can make your reservation by , call us at 07342189333 | 8am to 8pm 7 days a week or you can inquire about availability by using our contact form
How and when do I pay for my rental?
We offer a lot of flexibility in payment methods. We gladly accept cash or back payment. We require a 20% deposit to confirm the booking with the rest of the payment due on delivery of the equipment.
What if it rains?
All our Castles come with rain covers and all our extension leads are fully waterproof so rain won't stop play!
How much room do you need to bring the bouncy castle in?
A standard walk through gate is fine. We bring the unit rolled up and wheel it in on a standard hand truck. If a person can comfortably walk through, we can fit the bouncy castle through too!
My garden slopes a bit - will that be OK?
Yes. A slight slope is not a problem. Typically, we will place the entrance of the unit at the top of any slope. If the slope is more than a little, we may not be able to set up in that location. Your installer may request an alternate location so please have one in mind. The safety of the children is the most important consideration when selecting a set-up area.
Are your units safe?
Yes, they are designed from the ground up with safety in mind. In addition, we review all safety rules with you prior to use. While no one can guarantee safety, we do everything we can to promote safe use of our products to ensure your day is filled with fun, not hospital visits.
My party is tomorrow. Can I still get a rental?
Maybe! Give us a call and we will try to work it in.
What are the appropriate ages for bouncing?
Our Bouncy Castle are for children up to 12 years old.
How many children can fit in a bouncy castle?
Generally speaking, between 6 and 12 kids at one time. This really depends on the size of the children and the castle.
Does it need electricity? How much does it use?
Yes. We will bring a 50 foot extension cord with us, so you'll need an outlet near the set up area. The blower runs continuously and uses approximately £0.18 of electricity per hour. Your blow dryer uses more than that!
NOTE: All blowers and wiring are safety checked before delivery.
What time do you deliver and pickup the bouncy castle?
Our office is open from 8am to 8pm weekdays. Our customer support lines are open continually on the weekends. If you happen to get voice mail at any time, please leave your name and number and we will get back to you as soon as possible.
How far in advance do I need to order?
We suggest to book as soon as you have a date. All units are booked on a first come first served basis. We try not to never let anybody down!
How much room do I need?
You will need to add at least 3 feet around the perimeter, so approximately 15' x 15' for a 12' x 12' bouncy castle. Don't forget your vertical clearance! You'll need an area free of low wires and branches, about 10 feet high.